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Basic Managerial Skills

Course Objectives:

After completing this training session participants should acquire a full understanding of the basic skills of successful manager.

Who can attend?

Supervisors, Superintendents, Team leaders, Supervisors to be.

Course Outline:

The course will be held in 3 days as follows:

Day-1: (The Basic Management Theory and Science, Planning) 

·        Management: Science, Theory and Practice

·        The Nature and Purpose of Planning

·        Objectives

·        Strategies, Policies and Planning Premises

·        Decision Making 

Day-2: (Organizing) 

·        The Nature and Purpose of Organizing

·        Basic Departmentation

·        Line/Staff Authority and Decentralization 

Day-3: (Leading) 

·        Motivation

·        Leadership

·        Communication

·        The System and Process of Controlling

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Building and Managing Teams

 Course Objective:

After completing this training program, participants should be able to understand the process of building and managing team. 

Who can attend? 

All supervisory levels and Team leaders. 

Course Outline: 

The course will be held in 4 days as follows:

Day-1:

·        The problem

·        The importance of groups

·        Characteristics of a high performing team

·        The importance of vision

·        Diagnosis

·         Understanding group dynamics

-        Stage 1: Orientation

-        Stage 2: Dissatisfaction

-        Stage 3: Production

-        Stage 4: Integration

Day-2:

·        Changes in productivity and morale

·        Adaptability

·        Four leadership styles

·        Task and maintenance functions

·        Teaching someone else

·        Using the concepts

·         Answering the questions

Day-3:

·        Managing the Journey to empowerment

·        When to change one's leadership style

·        Regression

·        Process observation

·        Understanding group dynamics

Day-4:

·        The manager as educator

·        The new one minute managers

·        Sharing it with others

·         Praisings  

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Development of Marketing Strategy

Course Objectives:

Participants will be able to 

§         Understand how to perform marketing audit

§         How to perform practical market research

§         Able to apply a number of models and techniques to analyze data uncovered through audit and research

§         How to set SPORT objectives

§         How to develop a proposition around the marketing mix

§         How to use implementation tactics to deliver the plan effectively & What to monitor and how to evaluate 

Who can attend?

Senior managers, managers and staff involved in developing marketing strategy at company or business unit level. Marketing strategy development is an approach that will add shareholder value to all types of business.

Course Outline:

The course will be held in 5 days as follows:

Day-1:

·        The marketing audit and marketing research

·        The current marketing mix - customer behavior

·        Market segmentation and targeting

·         Competitive analysis and STEP Analysis 

Day-2:

·        Analysis of Data

·        Product Identification

·         Life-cycle and portfolio analysis 

Day-3:

·        BCG matrix SWOT and Forecasting

·        Setting marketing objectives that are SPORT

·         Subjective - Practice & Output 

Day-4:

·        Rules and Team  - Developing plans

·        Marketing mix – Cost leadership

·        Differentiation & Product Development

·         Market Development – Implementation

Day-5:

·        Tactics within the marketing mix framework

·        Monitoring and Evaluation

·         Developing a system that measurers the right things

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Improving Communication Skills

Course Objective:

After attending these training session participants should be able to develop basic communication skills [message's coding, decoding, listening skills, presentation's skills].

Who can attend?

All employees. 

Course Outline:

The course will be held in 4 days as follows: 

Day-1: (The nature of communication) 

Day-2: (Main components of communication) 

Day-3: (Verbal and non-verbal communication) 

Day-4: (How to listen?) 

Day-5: (Group Practices of Studied Concepts and Case studies)

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Organizational Loyalty and Productivity

Course Objective: 

After attending this training course participants should be able to understand the role of employee's loyalty in improving organization's performance. 

Who can attend? 

All supervisory levels and H.R. specialist.

Course Outline: 

The course will be held in 3 days as follows:  

Day-1: (The nature of organizational loyalty and organizational justice) 

Day-2: (Factors that enhance loyalty) 

Day-3: (How to measure loyalty?)

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Performance Appraisals

 Course Objectives: 

After completing this training program, participants should be able to build better relations with appraises. 

Who can attend?

All supervisory levels and Team leaders. 

Training Methodology

Participants will learn by active participation during the program through the use of exercises, group discussion, training videos and discussions on relevant types of issues/accidents and case studies in their organizations as well as other regional organizations.

Course Outline: 

This course will be given in 5 days and will cover the following concepts: 

Day-1: (The nature of Performance Appraisals) 

Day-2: (Performance Appraisal's methods) 

Day-3: (Performance Appraisal's stages) 

Day-4: (M.B.O as a performance appraisal technique) 

Day-5: (P.A as a developmental method)

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Public Relation & Corporate Communications

Course Objectives:

Participants will be able to 

§         Set corporate Affairs in strategic anticipatory and effective context

§         To develop an understanding of stakeholder programmes for regular, focused communication

§         Examine the development of Corporate Affairs tools

§         How to set SPORT objectives

§         Understanding the development of strategy/plans/tactics and coordinating these

§         Evaluation and the use of research 

Who can attend?

Public Relation Manager, Supervisor and others, Other key personnel in the organization whose work involves contact and interaction with internal/external public, Particular managers and supervisors in the areas of personnel, marketing, sales, training and administration.

Course Outline: 

The course will be held in 5 days as follows: 

Day-1: (Introduction and Welcome: The Power of Communication)

·        Introduction and welcome

·        Course programmed, design and options

·        Opening exercise: Goal setting

·        Corporate Affairs and Public Affairs approaches

·        Corporate identity and image

·        Corporate communications overview and strategy

·        External reputation management Communication as a change agent

·        Communication as goal for all manager 

Day-2: (From the Inside Out: Crafting Consistent Messages)

·        Internal communications

·        Family and friends as Stakeholder

·        Measuring emotional capital

·        Communications channels mapping and monitoring

·        Setting internal communications goals

·        New media for rapid interaction

·        Champions, opinion formers and incentivisation

·        The place of the company magazine/newsletter

·        The multinational internal communications programme

·        Commitment from internal decision makers 

Day-3: (Risks and Threats: Their Identification and Management)

·        Single issue politics

·        Special interest groups

·        Whistleblowers and the rules of disclosure

·        External opinion formers

·        Cause related PR and core values

·        Campaigns, their design and planning

·        A crisis management toolkit

·        Stakeholder interest inventories

·        Opinion former networks 

Day-4: (Corporate Affairs / PR in the Corporate Mix)

·        PR in the communications mix

·        PR in the marketing mix

·        Direct response PR

·        Financial PR

·        PR and strategy

·        Brand PR

·        Persuasion measurement techniques

·        Integrating PR/Communications and marketing plans

·        The art of leveraging

·        Corporate affairs and customer relations 

Day-5: (Powerful and Persuasive Action Planning)

·        Measurement of performance: bottom line impact

·        Translating strategy to tactics

·        Horizons for PR and corporate affairs development

·        Tools and techniques summary: a tactical inventory

·        Recruiting allies: a networking approach

·        Justifying the plan and convincing top management

·        Making the most of other disciplines to maximize results

·        Individual and group consultancy

·        Further sources of help and information

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Strategic Planning

Course Objectives: 

After completing this training program, participants should be able to develop a better understanding of strategic planning. 

Who can attend? 

All supervisory levels and Team leaders.

Course Outline: 

This course will be held in 4 days as follows: 

Day-1: (The nature of strategic planning) 

Day-2: (Components of strategic planning) 

Day-3: (How to generate information and construct a strategic plan?) 

Day-4: (How to evaluate a current strategy?)

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Assertiveness Skills: Communicating with Authority and Impact

Course Objectives:

After completion of the course, participants will learn how to 

• Develop a positive, assertive style
• Identify behaviour patterns in others and cultivate productive responses
• Recognise and enhance your personal and professional power
• Build a personal skill set that will enable you to react positively in challenging situations
• Improve your organisational relationships through assertiveness
• Apply assertivenes skills in personal and professional situations
• Develop an assertiveness plan of action

Who Should Attend?

This course is intended for anyone who wants to enhance their assertiveness skills, build a confident, credible image and develop effective workplace relationships. 

Course Outline:

This course will be held in 5 days as follows: 

Day-1:

• The Essentials of Assertiveness: comparing and contrasting the three key behaviour modes
• The fundamental concepts of assertive behaviour

Day-2:

• Developing Productive Thought Processes: Revealing mental structures and patterns

• Taking control with productive thinking

Day-3:

• Expressing Yourself Powerfully and Professionally: Influencing the conclusions that others draw
• Building your professional authority and expertise

Day-4:

• Building Your Skill Set: Tools and Techniques for building your assertiveness style
• Emphasizing your message
• Applying your Assertiveness Skills: Taking responsibility

Day-5:

• Articulating what you want
• Creating an Action Plan: Planning your preferred behaviours and responses
• Developing a personal contract

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Critical Thinking and Creative Problem Solving

Course Objectives:

After completion of the course, participants will learn how to 

• Make better decisions through critical thinking and creative problem solving
• Adapt to different thinking styles in group and team environments
• Foster an innovative environment in your workplace
• Recognise and remove barriers to individual and group creativity
• Systematically analyse a target problem
• Present your ideas clearly and concisely for maximum stakeholder buy-in
• Transform your creativity into practical business solutions

Who Should Attend?

This course is intended for anyone who makes decisions at any level of the organisation. 

Course Content:

This course will be held in 5 days as follows: 

Day-1:

• Introduction
• Leveraging Personal Thinking Styles The Herrmann Brain Dominanace Instrument (HBDI)
• Analysing personal preferences
• Managing thinking preferences

Day-2:

•  Unleashing Your Creativity: The creative environment

•  Group creative environment

• Group creative thinking

• The iterative mind

Day-3:

• Recording the creative process
• Solving Problems Using Analysis and Prioritisation Systematic approaches to problem solving
• Analysing the creative process
• Avoiding analysis models

Day-4:

• Applying analysis models
• Translating Creatvity and Analysis into Practical Application: Organisation politics
• The influence of decision-making styles
• Deploying your decision

Day-5:

• Putting it All Together: Integrating your solution inot the business
• Continuing your development
• Your Personal Decision-Making Toolkit

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Effective Communication Skills

Course Objectives:

After completion of the course, participants will learn how to 

• Sharpen your communication skills to improve clarity and conciseness
• Pave the way for positive interactions
• Read the “emotional content” accompanying messages
• Anticipate and avoid common misunderstandings
• Build greater relationship skills that emphasize trust and respect
• Identify the roadblocks that undermine your ability to communicate effectively

Who Should Attend?

This course is intended for those who want to strengthen their communications skills and enhance their ability to interact with others.

Course Content:

This course will be held in 5 days as follows: 

Day-1:

• Communicating as a Tool
• Getting Your Message Across Effectively: Laying the groundwork

Day-2:

• Recognising and defusing defensive reactions

• The importance of communication styles

Day-3:

• Discussing technical topics with a non-technical audience
• The Art of Listening: Active listening

Day-4:

• Lending precision to listening
• The Customer Service Paradigm: Considering everyone your customer
• Establishing greater value for customers

Day-5:

• Developing and Maintaining Open Channels of Communication: Uncovering hidden assumptions
• The impact of openness on relationships
• Dealing with Challenging Conversations

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Influence Skills

Course Objectives:

After completion of the course, participants will learn how to 

• Achieve goals by instilling trust and cooperation
• Convince others to buy into decisions
• Deal effectively with difficult people
• Use knowledge and competence rather than position and status to influence others
• Create a climate that promotes commitment
• Improve your ability to overcome resistance and inertia in others

Who Should Attend?

This course is intended for anyone who relies on influence rather than authority to achieve his or her goals. 

Course Content:

This course will be held in 5 days as follows: 

Day-1:

• Introduction and Overview: The characteristics of influence
• The influence process
• Your personal influence profile

Day-2:

• Building an Influence Foundation: Laying the groundwork for expanding your influence

• Empowering yourself and others

• Communicating effectively

Day-3:

• Using Influence Effectively: Building your power base
• Selecting influence strategies
• Inspiring Cooperation and Overcoming Resistance: Establishing and maintaining trust

Day-4:

• Networking for results
• Obtaining meaningful commitments
• Applying Your Influence Skills: Influence formulas for getting action from others

Day-5:

• Bringing out the best in people
• Practising leadership
• Continued Growth

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Management Skills

Course Objectives:

After completion of the course, participants will learn how to 

• Develop the vision and skills that result in real team commitment
• Build and lead empowered and motivated teams
• Delegate tasks and authority while maintaining control
• Communication efficiently at all levels
• Create world-class team performance
• Manage yourself efficiently
• Become a skilled and effective leader

Who Should Attend?

This course is intended for both new and experienced managers who wish to gain or refine management skills while increasing the commitment and productivity of their teams. No previous management experience is required.

Course Content:

This course will be held in 5 days as follows: 

Day-1:

• Setting the Stage: Management Basics
• What kind of manager do you want to be?
• Building Vision and Motivation: The power of vision and goals
• Motivating people

Day-2:

• Managing the work-life balance

• Working as a Effective Team: Developing ownership within your team

• Teamwork: the key to successful management

• Effective delegation – the key to the committed team

Day-3:

• Developing Your Management Style: How you do what you do is important
• The power of empowerment
• Managing yourself effectively
• Creating World-Class Performance: Working in a global environment

Day-4:

• Customer-led performance
• Managing the Team Day to Day
• Daily Practicalities

Day-5:

• Building a positive, productive climate
• Managing expectations
• Continued Growth

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Managing Stress & Pressure at Work

Course Objectives:

After completion of the course, participants will learn how to

• Actively identify and reduce stress in themselves and others
• Use NLP to change the way they think about stress
• Use NLP to take change of their state of mind
• Have a positive economic impact on individual and team performance

Who Should Attend? 

Managers, Supervisors, Personnel officers, Training officers, Occupational health specialists, Health and safety officers, anyone that has to manage stress and pressure at work.

Course Content:

This course will be held in 4 days as follows: 

• Understanding stress and its causes

• Good stress and bad stress, managing stress levels

• Different stress and behavioral patterns Handling stress positively, A positive mindset

• Relaxation techniques, Improving your work style

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Mind Mapping & Brain Training

Course Objectives:

This course will provide the input details, brain dominance assessment and personal in – depth profile and feedback to enable participants to be more innovative and creative, communicate, interact and think in a completely new and holistic way. 

Who Should Attend? 

Anyone, at any level who wants to improve his or her personal effectiveness and ability to handle information overload. 

Course Content: 

This course will be held in 4 days as follows: 

• Time saving tools, memory and information management
• Memory secrets unraveled
• Introduction to successful reading skills
• Information overload: what is it and how can you handle it?
• Mind mapping and applications
• Putting memory systems into practice
• Reading with your eyes and your brain.
• Memory rhythms (why we forget)
• Memorizing a speech
• Organizing yourself (getting control)

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Personal Skills for Professional Excellence

Course Objectives:

After completion of the course, participants will learn how to 

• Achieve maximum productivity and effectiveness in your organization
• Build and leverage your professional reputation
• Get results working with different and difficult personality types
• Maintain focus in pressure situations
• Work within the political environment of your organisation productively
• Build and present persuasive proposals
• Make a balanced choice between professional and personal commitments

Who Should Attend?

This course is intended for everybody involved in working with the people, projects or information. It benefits those taking on responsibility for the first time, as well as experienced managers who want to maximise their personal effectiveness. 

Course Content:

This course will be held in 5 days as follows: 

Day-1:

• Introduction
• Realising Your Strengths and Fulfilling Your Potential: Evaluating your aptitudes, styles and potential growth areas
• The core elements of professional excellence

Day-2:

• Developing your professional power

• Enhancing Your Thinking Toolset: Understanding thinking processes

• The core of interpersonal effectiveness

Day-3:

• Achieving Results in Pressure Situations: Working with colleagues productively
• Making meetings work for you
• Managing stress productively

Day-4:

• Building Your Professional Reputation: Amplifying your effectiveness by networking
• Constructing an effective political approach
• Preparing and Presenting Winning Proposals: Secrets of successfull proposal writing
• Compiling an effective business case

Day-5:

• Presenting your proposal
• Creating the Results You Want: Assembling a personal success strategy
• Managing your day effectively
• Controlling your work environment

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Presentation Skills

Course Objectives:

After completion of the course, participants will learn how to 

• Deliver dynamic, persuasive presentations that are concise and clear
• Build audience rapport through eye contact, vocal delivery and body language
• Apply innovative design techniques to create powerful presentations
• Prepare an effective presentation by organising key points into a coherent story
• Capture and maintain audience interest and attention using interactive techniques

Who Should Attend?

This course is intended for anyone who needs to communicate ideas to their colleagues, customers or business associates. Some experience using PowerPoint is helpful. 

Course Content:

This course will be held in 5 days as follows: 

Day-1:

• Introduction and Overview
• Developing Key Presentation Skills: Attention-getting openings and compelling closings
• Improving your personal presentation tools

Day-2:

• Communication modes

• Building an Effective Presentation: The construction and design process

• Mindmapping as a presentation design tool

Day-3:

• Shaping the presentation
• Designing high-impact slides
• Communicating the Main Points: Preparing to present with confidence

Day-4:

• Applying high-retention techniques in your presentation
• Making your message “stick”
• Adding interactively to Your Presentations: Audience-centered delivery

Day-5:

• Energising presentations with questions
• Handling audience interaction

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Self Development  

Course Objectives:

After completion of the course, participants will learn how to 

• Use self awareness as a business tool
• Set achievable goals
• Recognize the need for good time management
• Deal with difficult situations
• Understand the importance of working with others

Who Should Attend?

Superintendents and above 

Course Content:

This course will be held in 4 days as follows: 

• Becoming self aware
• Setting goals
• How to address weak areas
• Time management
• Prioritizing tasks
• Working with others
• Aim for win/win

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Team Work & Team Building

Course Objectives:

After completion of the course,  

• Participants will define their team’s values, expectations, and ground rules in order to create a cohesive team.
• Participants will develop communication skills that convey information in a concise and convincing manner.
• Participants will understand the elements that foster collaboration within teams and organizations
• They will build decision making skills that resolve conflict
• They will develop facilitation skills that coordinate team member efforts

Who Should Attend?

If you are a manager who would like to learn more about high-performing teams and their powerful strategies for long – term, bottom line results, and then you should attend this seminar. 

Course Content:

This course will be held in 4 days as follows: 

• Types of teams
• The team success curve
• Values expectations and ground rules
• Communicating among team members
• Effective listening
• Presenting information
• Team meetings
• Collaboration in making decisions and resolving conflict
• Decision – making styles
• The innovation process
• Green light – red light thinking
• Sources of conflict
• Conflict resolution
• Team facilitation
• Goals and commitments

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The 4 Roles of Leadership

Course Objectives:

By the end of this course participants will be able to control and improve their time and result on the job more efficiently and effectively by exploring delegation skills that will help to avoid time wasting while reducing fatigue and stress. 

Who Should Attend?

Engineers, Senior Staff and above 

Course Content:

This course will be held in 4 days as follows: 

• Productivity through focus
• Managing and saving time
• The new business reality
• Time management tools
• Daily time log
• Weekly time matrix
• Block time: putting activities to work
• Time wasters – External & Internal
• Delegation Process
• Follow up process for maintaining accountability
• Holding people accountable
• Gaining cooperation
• The planning process
• Planning considerations
• Set time utilization goals
• Open the lines of communication to build trust
• Effective decision making and problem solving techniques that save time
• Human relation principles
• Forms of evidence

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Time Management

Course Objectives:

After completion of the course, participants will learn how to 

• Set goals and priorities that enable you to effectively manage your time
• Monitor daily work habits and determine areas of improvement
• Plan daily tasks and goals that align with your mission statement
• Identify, evaluate and select tools that help with time and priority management
• Avoid over-committing yourself and combat procrastination
• Balance your professional and personal lives
• Implement a personal time-management action plan

Who Should Attend?

This course is intended for anyone who want to improve their productivity and strengthen their time-management skills through multiple ways of thinking about and using time more effectively. 

Course Content:

This course will be held in 5 days as follows: 

Day-1:

• Introduction and Overview
• Recognising How You Manage Time: Avoiding time-management stumbling blocks
• Dealing effectively with different time paradigms

Day-2:

• Diagnosing time-management issues

• Gaining Control Over Your Time Living your purpose

• Assessing your current realities

Day-3:

• Managing Information Effectively: Putting planning to work in your life
• Proactively identifying your priorities
• Handling the paper and e-mail flood

Day-4:

• Conquering Over-Commitment and Procrastination: The trap of taking too much
• Defeating the trap step by step
• Dealing with indecision and procrastination

Day-5:

• Creating Work-Life Balance: Assessing the gap between what you do and what you want
• The professional benefits of a balanced life
• A Toolset for Going Forwards

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Women Leadership

Course Objectives:

After completion of the course, participants will learn how to 

• Formulation and sharing of individual goals for the training

• Men & Women what they have in common how they’re different

• Communication styles translation “male” into “female” and vice versa

• Sharing and discussion of work relation challenges

• Re-formulation and sharing of individual goals for the training

• One to one sessions to discuss personality assessment & the training

•  “The power of fit”: how work that fits your personality becomes your competitive advantage

• Career leader results

• How to put this assessment into play in your career: job sculpting and shopping coping with demands on (and wishes for) your time.

• Your current leadership style

• Discussion of personality assessments

• Your ideal leadership style – and the gaps between it and your actual style

• “Twelve habits of highly ineffective people” – a self assessment

• Practicing new ways of leading and being

• Breaking on your own glass ceiling: how to be your own “executive coach” overcoming inertia and other people’s exceptions

• The power of the group: keeping this network alive and thriving

Who Should Attend?

Engineers, Senior Staff and above 

Course Content:

This course will be held in 4 days as follows: 

• Productivity through focus
• Managing and saving time
• The new business reality
• Time management tools

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Balanced Scorecard & Key Performance Indicators

Course Objective:

In particular, this seminar will: 

• Provide an understanding of what is the Balanced Scorecard and how could it help your organization.
• Improve strategic understanding.
• Improve the understanding of the drivers of value and the value chain.
• Provide an understanding of how to link strategy through to results
• Provide the distinction between value-added and non-value-added activities
• Focus attention on the core areas of competence
• Enable participants to develop appropriate measures that drive behaviour
• Create an environment for greater understanding, motivation, and willingness to change.
• Provide stronger commitment to achieve the strategy and targets for the business

Course Outline:

This course will be held in five days and will cover the following concepts: 

Day-1:
LINKING STRATEGY TO RESULTS 

• Introduction to the drivers of corporate value
• Identifying value-added and non-value-added drivers
• How we measure performance in business
• Where to find oil and gas industry comparables
• Essential requirements to link strategy through to results
• What gets measured gets done - Elements of the Balanced Scorecard
• Role of Key Performance Indicators in the upstream, mid-stream and downstream business segments
• Performance measures - leading, lagging, financial and non-financial
• KPIs - leading and lagging
• How to build a Balanced Scorecard

Day-2:
BUILDING THE SCORECARD 

• Understanding core processes, activities, and competences through oil and gas value chain analysis
• Defining critical success factors within corporate strategy
• Integrating the strategies of the Strategic Business Units (SBU)
• Understanding cause and effect using systems thinking
• Understanding the cash-to-cash cycle for the different business segments
• Building customer perspective measures
• Building financial perspective measures
• Building learning and innovation perspective measures
• Building internal business process perspective measures
• Finding major gaps in overall strategy that need to be closed to drive success

Case study: an examination of the vision, Mission and related strategies.

Day-3:
TURNING STRATEGY INTO ACTION 

• Exercise to develop a scorecard for your department/segment/organization
• Review/Challenge and Support - How is the measure defined? How is data to be collected? What will be the cost of collection for all resources? How can irrelevant data be identified? Does it drive behaviors that are strategically important?

Case study: An examination and comparison of different KPI performance metrics used in Oil and Gas Industries. 

Day-4:
IMPLEMENTING THE SCORECARD 

• A demo review of Dialog Balance Scorecard Software (This will be provided on a CD Rom with other material to the delegates)

• Developing the implementation time-line

• Understanding the dynamics of change & impact on people

• Approach to achieve sustained change

• Developing and using qualitative measures effectively

• Stakeholder management - overcoming barriers to implementation

• Communicating the case for implementation or "getting buy-in"

• What do you need to do in your organisation?

Case study: an examination of different KPI performance metrics 

Day-5:
PRESENTATION OF MANAGEMENT INFORMATION 

• Traffic light reporting to focus on critical issues
• Supporting explanation of performance
• Timing and level of detail required
• Teams present and critique each others scorecard
• Action planning - next steps
• Summary and conclusions

Case Study: Building the Balance scorecard 

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Benchmarking & Performance Indicators Measurements (KPI's)

Course Objectives:

By the end of the course you will be able to: 

• Define benchmarking as it relates to your organization
• Prioritise key business processes your organisation needs to benchmark for maximum results
• Plan a benchmarking project that includes process documentation and key performance indicators
• Understand how primary and secondary research supports your selection of best-practice organizations
• Develop a data collection plan that will allow maximum learning from selected best-practice organizations
• Learn effective data collection techniques
• Analyse data to determine where the tacit and explicit gaps exist in your process
• Use the benchmarking data to create and recommend plans for implementation
• Experience major steps in the process through interactive case studies
• Gain insight into best practices in performance measurement
• Select the appropriate measurement techniques
• Develop an effective system of measures within your organization
• Ensure that measures align with organisational goals and objectives
• Use measures to drive process improvement activities
• Communicate performance goals and milestone achievements

Course Outline:

This course will be held in 5 days and will cover the following concepts:

Day-1:

• Why Measure Performance?

• Purpose, benefits and applications
• Performance indicators and planning
• Background to Performance Measurement
• Aspects of performance
• Conceptual framework
• Types of performance indicators
• Best practice: short case studies

Day-2:

• Benchmarking and Performance Indicator Measurements

• What is benchmarking - a question of definition

• Why do benchmarking?

• What to benchmark?

• Benchmark parameters

• The "ideal" benchmark

• Internal benchmarking

• External benchmarking - Industry level- same market

• External benchmarking - same function but not same market

• Global benchmarking

• The cost of benchmarking

• The ethics of benchmarking- how to handle secrecy and sensitive issues

• Pitfalls and problems

• Best practices: short case studies

Day-3:

• Identifying and Measuring Performance Indicators

• Criteria for identifying and selecting performance indicators

• Prioritising critical indicators for measurement

• Identifying and measuring critical success factors

• Identifying and measuring performance drivers

• Identifying and measuring the five performance objectives

• Case study: The application of the six Sigma technique in Marconi

Day-4:

• Data collection and Performance Indicator Measurement

• Sources of data

• Data collection techniques

• Making values of industrial visits

• How to organise and manage your data

• Making sense of data

•  Best practice: short case studies

Day-5:

• Maintaining and Improving the Benchmarking and Performance Indicators Measurements Practice

• The difference between breakthrough and continuous improvement

• How to assess your B&PIMs process

• How to maintain ad improve your B & PIMs process

• Best practice: short case studies

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Customer Relationship Management

Course Objectives:

In today’s competitive world, Customer Loyalty is critical to a company’s survival and growth. There is a need to look beyond the narrow channel of Customer Service. Customer Relationship Management ( CRM ) is a combination of Business Process and Technology that seeks to understand a Company’s Customers from multiple perspectives to COMPETITIVELY differentiate a Company’s Products and Services. The programme is a Blend of Theory and Practice--Live examples of Companies from a variety of businesses, who have succeeded using CRM, and Case Studies for participants to deliberate in groups and make presentations, followed by an Open Discussion.  

Who can Attend?

This programme will be useful to ALL functional disciplines in a company. CRM is a Business Strategy hence it is all pervading--Senior and Middle Managers who are instrumental in Designing, Procuring, Manufacturing, Servicing and Marketing a company’s Products or Services will benefit from the interaction.  

Course Outline: 

This course will be held in 5 day and will cover the following concepts:  

Day-1:

• What do your Customers really want ?

o       You have to "discover" what they really need.

• What is your Customer Satisfaction Score?

o       14 questions with multiple choice answers to see if your approach to Customer Satisfaction is in line with your Customers Superior Needs.

• The Seven Superior Needs of a Customer

o       Delivery, Customer Service, Company Image, Emergencies,

• Product Quality, Pricing, Research and Development.

o       Live Examples of Companies excelling in Service Quality.  

Day-2:

• What is CRM?

o       A Working Definition-Going beyond Target Marketing.

• What makes a Customer Loyal?

o       Satisfaction with the total experience with your Company.

• The Four Tenets of CRM

o       Four Simple, Fundamental Ideas that explain the Value Proposition of CRM.

• The CRM Lifecycle

o       The Three Phases of CRM.

• Case Studies

o       Assignments for the Participants - Analyse Individually, or in Groups, make Presentations, and throw open for discussion.  

Day-3:

• CRM in Marketing

o       From Mass Marketing to Transaction Marketing to Relationship Marketing.

• CRM and Customer Service

o       Customer Care is Pro-Active and Re-Active.

• Sales Force Automation

o       Making your Sales Force a CRM oriented Team.

• Case Studies

o       Assignments for the Participants- Analyse Individually, or in Groups, make Presentations, and throw open for discussion.  

Day-4:

• What is Knowledge Management ( KM )

o       The Distinction between Information and Knowledge. Harnessing this Knowledge to be your competitive strength.

• What is Knowledge-Enabled CRM?

o       How KM and CRM blend into a powerful Competitive Strategy.

• CRM is a Business Strategy

o       How CRM drives a Company’s functional disciplines. An enterprise-wide Initiative.

• Case Studies

o       Assignments for the Participants-Analyse Individually, or in Groups, make Presentations, and throw open for discussion.  

Day-5:

·        Implementing CRM

o       The Six Steps - Develop your Company’s CRM Strategy into an Actionable Plan

• Creating a Service Quality Effectiveness Model

o       Seven Success Factors

• Case Studies

o       Assignments for the participants -Analyse Individually, or in Groups, make Presentations, and throw open for discussion.

• Concluding Discussion.  

UP

  Emotional Intelligence at the Workplace

Course Objectives:

After Completion of this course, participants will learn how to

·        Gain insight into the give components of emotional intelligence

·        Gain competence in each of five components of emotional intelligence

·        Enhance personal confidence and self-image

·        Enhance interpersonal effectiveness

·        Be able to apply information gleaned from international studies of competency models

·        Further own and others’ careers  

Course Outline:

The course will be held in 5 days as follows:  

Day-1:

·              Career and Interpersonal competence

·              What is emotional intelligence?

 Day-2:

·              The Five components of emotional intelligence

·              How to apply and enhance your EI?

Day-3:

·              Emotional intelligence leaders

·              What really counts at work – best practice emotional competence

Day-4:  

·              Typical business interactions requiring emotional intelligence

·              Employing EQ for effective interpersonal interactions

Day 5:

·              Managing conflict through emotional intelligence

·              Interaction persuasively

·              Building Trust

  UP

Leadership Skills for New Managers

Course Objective: 

Cycle times are shorter. Change is changing more rapidly. The New Leader is expected to grapple with situations, some of which have never been experienced before and lead the organization to success.  

Course Outline: 

The course will be held in 5 days as follows:  

Day-1:

• Foundational Concepts
• Tools for Big Picture Thinking  

Day-2:

• Tools for Strategic Thinking
• Tools for Designing Productive Processes and Organizations

 Day-3:

• Tools for Leading Change
• Tools for Influencing Change

Day-4:

• Tools for Leading Teams
• Tools for Critical Thinking

Day-5:

• Tools for Problem Solving
• Tools for Communication and Leading Meetings

  UP

  Problem Solving and Decision Making

Course Objective: 

After completing this course, the participants will be able to understand in depth the role of management in managing problems and solving them and in making decisions. This course will cover all the aspects of problem solving and decision making including strategy and strategic thinking to understand their organization’s position in changing global marketplace and how the organisation’s internal structures and cultures can be shaped to  match the developing business and global environment.  

Who can Attend:

This course is designed for the Engineers and Managers who have been identified for accelerated promotion to senior posts and for experienced middle and senior managers who are seeking develop further in modern management techniques.

Course Outline: 

The course will be held in 5 days as follows:  

Day-1:

• Where problems can occur. The organisation is a system  

Day-2:

• The decision making process – The Role of Managers and Management

Day-3:

• Managing Problems and Business Crisis – Managing Yourself

Day-4:

• Risks in Decision Making
• Team Working and Decision Making

Day-5:

• Managing Information

  UP

Say and Get What You Want

Course Objective: 

After completing this course, the participants will be able to learn

·        Understand what it means to be truly assertive & Understand the impact of goal clarify on their behaviour

·        Know the effect that the value driven life has one one’s ability to be assertive & Work towards a more positive self-image

·        Understand and practise communication & assertiveness skills

·        Have added supporting strategies to workplace relations

Course Outline: 

The course will be held in 5 days as follows:  

Day-1:

• Understanding Definitions Assertiveness
• Knowing Where You Are Going

Day-2:

• The Value in Anchoring Your Values
• The Power of a Positive Self Image

Day-3:

• Understanding Social Styles
• Conflict Styles

Day-4:

• Communication Skills

Day-5:

• Assertiveness Skills
• Supporting Strategies For The Assertive Performer

UP

  System Dynamics

Course Objective: 

After completing this course, the participants will be able to learn

·        Understand the distinctions between systems of different nature and levels of complexity

·        Become aware of their mental models and the way they think about problems

·        Understand the fundamentals of systems thinking and systems dynamics

·        Learn and use a practical framework for diagnosing and understanding business dynamics

·        Understand the important role of tangible and intangible resources in strategy dynamics

·        Use simulation software to model systems and to identify appropriate interventions

 Course Outline: 

The course will be held in 5 days as follows:  

Day-1:

• A Problem Well Stated is a Problem Half Solved

Day-2:

• Don’t Focus on the Parts, Search for the Patterns

Day-3:

• The Only Constant is Change

Day-4:

• Don’t Forget the Resources

Day-5:

• I Hear and I Forget, I See and I Remember, I Do and I Understand

UP 

  Successful Negotiations Strategies & Tactics

Course Objective: 

After completing this course, the participants will be able to learn

·        Learn strategies for analyzing the other side and preparing for negotiations

·        Gain Skills for managing the negotiation process

·        Practice negotiation skills and tactics through games and role-plays

·        Understand alternative dispute resolution methods

·        Receive feedback on their negotiation skills  

Course Outline: 

The course will be held in 5 days as follows:  

Day-1:

• Negotiating Framework
• Negotiating Styles and Paradigms

Day-2:

• Power
• The Games Negotiations Play

Day-3:

• Preparing for Negotiations
• Team Negotiations
• Communicating for Success

Day-4:

• Questions & Questioning (5 functions of questions)
• Conflicts and conflict resolution

Day-5:

• Negotiating Contracts
• Post –Negotiation Evaluation
• Conclusion & Planning Exercise

UP 

The Art of Negotiating, Influencing, Communicating & Conflict Resolution

Course Objective: 

After completing this course, the participants will be able to learn

·        Quickly develop your communication, negotiation and persuation skills

·        Effectively communicate and negotiate with clients, vendors, colleagues, staff, team members and management

·        Professionally resolve various conflicts at work

Course Outline: 

The course will be held in 5 days as follows:  

Day-1:

• Communication Styles
• Verbal and Non-Verbal Communication
• Probing – The Art of Asking Smart Questions

Day-2:

• Influencing and Persuading Principles
• Understanding & Removing Resistance
• Negotiating Styles and Personalities

Day-3:

• Preparing for Negotiations
• Power in Negotiation
• The Games Negotiations Play

Day-4:

• Conflicts and Conflict Resolution
• Dealing with Difficult People

Day-5:

• Cross Cultural Communication and Negotiation
• Communication and Negotiating in Teams

UP

  The Personal Excellence Programme

Course Objective: 

After completing this course, the participants will be able to learn

·        Understanding how to develop high self-esteem and enhance the self-esteem of others

·        Understanding the benefits of controlling your attitude

·        Learning to identify and control negative input from others

·        Identifying and challenging any limiting beliefs that are holding them back both in their business and personal life

·        Understanding the basics and importance of personal motivation

·        Evaluating their own goals and understanding why success is about taking life just one step at a time  

Course Outline: 

The course will be held in 5 days as follows:  

Day-1:  

• Introductions
• Decide on Our Objectives for the Programme
• Discover the difference between apparent success and mediocrity

Day-2:

• The Laws of success
• Developing High self-esteem
• Discovering our motivation

Day-3:

• Limiting and empowering beliefs
• Developing a positive attitude
• Maintaining a positive attitude

Day-4:

• The art of re-framing
• Understanding and developing positive anchors and triggers

Day-5:

• Comfort Zones
• Understand why and how successful people set goals

UP 

  Tools & Tips for Today’s Project Manager

Course Objective: 

After completing this course, the participants will be able to learn

·        Creativity – developing innovative solutions

·        Information – converting data into a meaningful format

·        Meetings – assembling people to achieve a specific goal

·        Methods/processes – applying ways of doing business to transform input to output

·        Organization – taking a structured approach for handling a host of situations

·        People – addressing the human side of managing projects

·        Planning – defining the who's, what's, where's, when's, and why's of projects

·        Time-making more of something that is becoming less available  

Course Outline: 

The course will be held in 5 days as follows:  

Day-1:

• Authority
• Cause and Effect Graph
• Change Control Sheet
• Chart and Graphs
• Configuration Management
• Contract types
• Cost/Benefits Analysis
• Crisis Management

Day-2:

• Tables
• Affinity Diagram
• Baselining
• Chain of Command
• Change Management
• Checklists
• Communication Diagram
• Conflict Management

Day-3:

• Contingency Plan
• Controlling
• Cost
• Critical Issues/Action
• Items Log
• Daily Priority Task Listing
• Data Versus Information
• Decision Table

Day-4:

• Delegating
• Document Templates
• Efficiency and Effectiveness
• Entropy
• Five Ws
• Decision-Making
• Decision Tree
• Deming Wheel
• Earned Value

Day-5:

• Fishbone Diagram
• Forms Layout
• Gantt Chart
• Heuristics
• Information Center
• Interruption Reduction
• Issue-Action Diagram
• Lessons Learned

  UP

  Value Engineering Workshop

Course Objective: 

After completing this course, the participants will be able to learn

·        Gather and organize information and cost relevant to design and Construction project.

·        Define essential functions & Understand and be able to use creative thinking

·        Develop new design that improve while retaining client’s oriented needs & Apply objective methods for evaluating design alternatives

·        Understanding and be able to apply life cycle costing terminology & Present alternatives solutions to top management and clients  

Course Outline: 

The course will be held in 5 days as follows:  

Day-1:

• What is Value Engineering, Value Analysis and Value Management
• The Information Phase

Day-2:

• The Function Analysis Phase

Day-3:

• The “Speculative Creative Phase

Day-4:

• The Evaluation “Judgement” Phase

Day-5:

• The Development Phase
• The Presentation Phase
• Implementation and Follow-up Phase
• Post – VM Workshop Phase

  UP

Construction Management – Best Practices

Course Objectives:

This program covers application of construction management techniques related to the unique nature of construction projects. Looks at elements of construction management, construction delivery systems, partnering and subcontracting, cost  estimating and scheduling, contract administration and control techniques, construction quality control, construction safety, use of construction contract control software, includes case studies from the construction industry. 

Course Outline:

The course will be held in 5 days as follows: 

Day-1: (construction Industry and Practice) 

·        Management in the Engineering and Construction Industry

·        Development and Organization of Projects

·        Applications and Requirements for Management Organizations 

Day-2: (Professional construction Management in Practice) 

·        Introduction to an Example Project

·        Preconstruction Site Investigation, Planning, Scheduling, Estimating and Design

·        Bidding and Award

·        Construction

·        Applications of Control

·        Selecting a Professional Construction Manager 

Day-3: (Methods in Project Management) 

·        Concepts of Project Planning and Control

·        Estimating Project Costs

Day-4: (Methods in Project Management) 

·        Planning & Control of Operations & Resources

·        Cost Engineering

·        Procurement

·        Value Engineering

·        Quality Assurance

·        Safety and Health in construction 

Day 5: (Business Methods in Managing Construction Overview)

·        Risk Management, Insurance and Bonding

·        Claims, Liability and Dispute Resolution

UP

Managing Multiple Projects

Course Objectives:

This program focuses instead on time management and priority setting. These are vital skills. In fact, you do not develop good time-management and priority-setting skills, you will not be able to put the tools in this course to good use. 

Course Outline:

The course will be held in 5 days as follows: 

Day-1:  

·        Introduction (The Art of “Juggling” or managing multiple small projects)

·        Task Oriented Project Portfolios (Managing the task-oriented project portfolio)

Day-2:

·        Independent Project Portfolios (Managing The independent Project Portfolio)

·        Planning a single project

·        How to read and use a gantt chart 

Day-3:  

·        Schedule Multiple Projects (How to Schedule Multiple Projects

Day-4:  

·        How to Manage Multiple Projects in an Independent Portfolio

·        Interdependent Project Portfolios (Managing the Interdependent Project Portfolio)

Day 5:

·        Planning and Interdependent Project Portfolio

·        How to Manager Multiple Projects in an Interdependent Portfolio

UP 

 PMP Exam Preparation Workshop – PMBOK 3^rd Edition

Course Objectives:

The Certification preparation Workshop will give participants a comprehensive review of the Project Management Body of Knowledge (PMBOK Third Edition), latest release of PMBOK, which forms the basis for the PMP exam. In addition, Participants will go through lots of sample questions similar to those expected on the exam, and mock exams to give them a feeling of the real exam environment. In addition, we provide support and consultation during the application procedure and help participants prepare their credentials and qualifications to submit to PMI. 

Course Outline:

The course will be held in 5 days as follows: 

Day-1:  

·        The Project Management Framework

·        Project Life Cycle and Organization

·        The Project Management Processes for a Project

·        The Project Management Nine Knowledge areas (Project Integration Management)

Day-2:

·        The Project Management Nine Knowledge areas (Scope Management)

·        The Project Management Nine Knowledge areas (Project Time Management) 

Day-3:  

·        The Project Management Nine Knowledge areas (Project Cost Management)

·        The Project Management Nine Knowledge areas (Project Quality Management)

Day-4:  

·        The Project Management Nine Knowledge areas (Project Human Resource Management)

·        The Project Management Nine Knowledge areas (Project Communication Management)

Day 5:

·        The Project Management Nine Knowledge areas (Project Risk Management)

·        The Project Management Nine Knowledge areas (Project Procurement Management)

UP

  Project Budgeting & Cost Control for EPC Projects

Course Objectives:

After Completion of this course, participants will learn how to

·        Understand the cost  structure of their company

·        Move towards activity-based costing

·        Exploit the advantages of proper budgeting and variance analysis

·        Link costing and budgeting with advanced performance management 

Course Outline:

The course will be held in 5 days as follows: 

Day-1:  

·        Introduction to Project budgeting and cost control

·        Cost Breakdown Structure (CBS) and chart of account

·        Budgeting and cost control methods along with their links, if any 

Day-2:

·        Budgeting and cost control processes

·        Cost estimating and Budgeting

·        Actual Cost allocation and processing 

Day-3:  

·        Forecasting

·        Cost analysis and analysis of variance (rate, Qty, and cost)

Day-4:  

·        Variations (Change order/extra work) and budget adjustment

·        Reporting

Day 5:

·        Users’ Cost consciousness and interest/attraction

·        Closeout

UP

 Project Risk Management

Course Objectives:

After Completion of this course, participants will learn how to

·        Develop a Risk Management Plan for a Project

·        Identify project risks, which might affect the project

·        Measure the probability and consequences of risks and estimating their impact on project objectives using “Qualitative Risk Analysis” (QRA)

·        Develop procedures and techniques for risk response planning

·        Monitor residual risk and control new risks throughout the project life cycle 

Course Outline:

The course will be held in 5 days as follows: 

Day-1:  

·              Introduction and overview of risk management

·              Risk types

·              Risk Classification / Categorization 

Day-2:

·              Risk management planning

·              Output

·              Risk Identification

·              Output 

Day-3:  

·              Quantitative Risk Analysis

·              Outputs

Day-4:  

·              Risk Response Planning

·              Tools and Techniques

·              Outputs

Day 5:

·              Risk Monitoring and Control

·              Tools and Techniques

·              Outputs

UP 

Writing Project Technical Specifications

Course Objectives:

After Completion of this course, participants will learn how to

·        Gain Knowledge of current industry standard recommendations, principles and techniques of construction specifications writing

·        Develop an understanding of CSI’s Classification Systems and Formats concepts

·        Master the principles and techniques for locating and arranging construction information in contract documents

·        Obtain hands-on experience in creating clear, concise and coordinated specifications

·        Apply the different methods of specifying and learn basic writing styles

·        Identifying resources and computer programs available for specifications preparation 

Course Outline:

The course will be held in 5 days as follows: 

Day-1: (Fundamental and Formats)

·              Project Manual Concept

·              Classification Systems

·              Formats

·              Construction Documents 

Day-2: (Specification Writing)

·              Master Format and Section Format

·              Methods of Specifying

·              Drawings

·              Language and Writing Style 

Day-3: (Specification Application) 

·              Product Evaluation and Selection

·              Master Specifications

·              Method of Specifying

Day-4: (Specification Production) 

·              Writing Specification Sections

·              Substitutions

Day 5: (Practice Exercises)

·              Warranties

·              Producing a Project Manual

·              Specifications Writing-Practice Exercises 

 UP

Basic Safety and Loss Prevention

Course Objectives:

The participants will be able to identify different hazards in their environment and hazards resulting from human error. The participants will evaluate risks and target resources to prevent accidents through effective risk recognition, assessment and control. This course is intended to provide familiarity with the concept of industrial safety, major accidents analysis and loss prevention.

Who can attend?

Safety Officers and Loss Prevention Officers. All personnel involved in implementing the Company’s Health-Safety-Environment (HSE) Management System.

Training Methodology:

Participants will learn by active participation during the program through the use of exercises, group discussion, training videos and discussions on relevant topics and case studies in their organizations as well as other regional organizations.

Course Outline:
The course will be held in 3 days as follows:

Day-1: 

·        Principles of Industrial Safety and Loss Prevention

·        Hazard recognition

·        Evaluation and Control

·        Safety communication

·        Employee investment.  

Day-2: 

·        Safety training

·        Safety teams

·        Audits and inspections

·        Fundamentals of Industrial Hygiene

·        Ergonomics,

·        PPE (Personal Protective Equipment)

·        Off-the-Job Safety and Safety Awareness Program  

Day-3:

·        Accident theories and Root Cause Analysis

·        Case studies for major accidents such as flix-borough, Bhopal etc.

·        Injury and illness reporting and Recordkeeping

·        Maintaining Safety function

 UP

Behavioral Based Safety

Course Objectives:

This course is intended to give engineers and team leaders how to recognize and enhance positive employee's behavior and attitude as contributors to a safe and healthy work. 

Who can attend?

Safety engineers, process engineers, maintenance engineers and team leaders.  

Training Methodology

Participants will learn by active participation during the program through the use of exercises, group discussion, training videos and discussions on relevant topics and case studies in their organizations as well as other regional organizations. 

Course Outline:

The course will be held in 3 days as follows: 

Day-1:

·        Introduction

·        Basic Principles of  Behavioral Based Safety (BBS)

·        Defining Critical behaviors

·        Developing and reviewing the behavioral inventory

·        Train observers and Conducting Kick-off meetings

·        Implementation roles and responsibilities  

Day- 2: 

·        Process feedback and improvement (Providing two-way feedback)

·        ABC Model analysis

·        BBS process alignment

·        Data-Based Action- planning for continuous improvement  

Day- 3:

·        BBS Critical Success factors

·        Identifying and removing barriers to safe behavior

·        Incident investigations as per BBS – fix problem, not to blame

·        Outcomes and Case histories Study

·        Safety Performance Measurements

 UP

Chemical Process – Root Cause Analysis

Course Objectives:

To enable the process of Incident Investigation & RCA to be learned so that each individual skill of investigation & RCA can be recognized, developed and applied.

Who can attend?

-          Safety  Engineers, Supervisors and Officers

-          Process/ Operation  Engineers

-          Process/ Operation Supervisors & Team Leaders

-          Maintenance Engineers

-          Maintenance Supervisors and Team Leaders 

-          Incidents Investigation Team Members

Training Methodology

Participants will learn by active participation during the program through the use of exercises, group discussion, training videos and discussions on relevant types of Incidents / accidents reports & types and case studies in their organizations as well as other regional international organizations.

Course Outline:

This course will be given in 5 days and will cover the following concepts: 

Day-1: 

·        Introduction & Definitions

·        Causes of accidents & incidents

·        Work injuries by type of an accident

·        Accidents, injuries and losses

·        Unsafe acts and unsafe conditions

·        Accident-injury relationship

·        Accident-cost relationship

·        Parts of the body injured on the job

·        Chemical burn injuries

·        Heat burn injuries

·        Repetitive strain / soft tissue injuries

·        Introduction of theories of incident / accident causation. 

Day-2:

·        Domain Theory of accident causation

·        Human factor theory of accident causation

·        Combination theory of accident causation

·        Behavioral theory of accident causation

·        Other types of accident causation theories

·        Tape show

·        Case study – Chemical plant & team discussion

·        Case Histories - Explosion case

Day-3: 

·        Incident / Accident reporting barriers and solutions

·        Conducting the investigation

·        Incident / Accident investigation

·        Roles & Responsibilities

·        Incidents / Accidents investing team RCA & conclusions

·        Incident / Accident Investigation team recommendations

·        Incident / Accident Investigation reporting to Management

·        Tape Show

·        Case Study & Team discussion  

Day-4:

·        Your role in incident / accident investing

·        Incident / accident Investigation Program Management

·        The realities of Accident Investigation Management Philosophy

·        The realities of Accident Investigation – Job Safety Analysis

·        Examples from Industries on type of incident / accident process and reports

·        Role of condition reporting as a protective way for incident / accident prevention method

·        Case Study & Team discussion 

Day-5:

·        Behavior Based Incident Investigation method

·        Questions asked during an Incident / Accident Investigation (including checklists)

·        Tips for being helpful during an investigation

·        Incident / Accident process including checklists

·        Gap Analysis for incident / accident Reporting & Investigations

·        Safety awareness programs related to incident / accident prevention.

·        Lessons learned from Industry (Bhopal, Flix borough, Seveso, etc.)

·        Team discussion

·        Summary & Conclusion

·        Test what you have learned about Incident / Accident Investigation

·        References

  UP

Confined Space Entry (CSE) from A-Z

Course Objectives:

This course is intended to operation, maintenance, and Safety workers in order to identify hazards with Confined Spaces Entries and how to control them.

Who can attend?

Operations, maintenance, EH&S staff.